Insurance Grievance Redressal

Insurance Grievance Redressal

Arohan Financial Services Limited (“Arohan”) offers various types of Life, Health and General Insurance to its customers from leading partner Insurance Companies of India. Once on-boarded to a Master policy, a Customer is provided a Certificate of Insurance from the associated Insurance Company of the Master policy they have been enrolled into.

For any query related to the Insurance plan, a customer can either contact the Insurance Company Customer Care by referring to their details given in their Certificate of Insurance or call Arohan Customer Care on 18001032375 (Timing 10 am - 6 pm, Monday to Friday).

Insurance Grievance Redressal

In case of any complaint related to the insurance plan, the branch of Arohan associated with the complainant may be contacted. The branch team shall acknowledge the complaint and facilitate redressal of the same. The customer aggrieved by the insurance plan they have been enrolled into by Arohan shall register his/her complaint to Arohan in the following manner:

Level 1: Customer Service Representative/Branch Head

The Customer can contact their Customer Service Representative or Branch Head by walking into a Branch Office or contacting them at the phone numbers provided in the Centre Attendance Register. A complaint register is placed at the branch where customers can register their grievances.

Level 2: Customer Care Help Desk

If the customer is not satisfied with the response received at Branch Level or if they do not receive any response from the Branch in 3 working days, s/he may call our Customer Care Help Desk to register her/his complaints:

Timings: 10 am - 6 pm (Monday to Friday)

Toll-Free Helpline Number: 1800 103 2375

WhatsApp Number: +91 76050 27711

E-mail ID: customercare@arohan.in

Level 3: Principal Officer

If the resolution provided by the Customer Care Help Desk does not meet the expectation of the Customer or the customer has not received any response, the Customer may write to:

Jayita Basu
Principal officer
Arohan Financial Services Limited,
PTI Building, 4th Floor, DP 9, Sector 5,
Salt Lake, Parganas North,
Kolkata 700 091, West Bengal, India
Email: po_insurance@arohan.in

The Principal Officer / customer care department shall also follow up with the Insurance company for providing speedy resolution.

  • Level 4: Insurance company

    If the Customer is not satisfied with the reply provided by Principal Officer, then the Customer may write to the concerned Insurance company by obtaining their contact details from their website or from the Certificate of Insurance shared with the Customer by the Insurance Company in hard / soft copy form.

    The Insurance Company and Arohan will mutually co-ordinate for end-to-end fair resolution of the complaint within 14 days of receiving all required information and documents.

  • Level 5: Integrated Grievance Management System (IGMS)

    In-case the complaint remains unresolved by the Insurance Company / Arohan at any point of time, then the Customer can:

    - Directly register complaint in the Bima Bharosa Portal - https://bimabharosa.irdai.gov.in/
    - Use the complaint online through IRDAI’s Integrated Grievance Management System (https://igms.irda.gov.in)
    - Call IRDAI on: Toll Free Number 155255 or 18004254732
    - Send the complaint through Email to complaints@irdai.gov.in
    - Write to Insurance Regulatory and Development Authority of India (IRDAI),
    Policyholder's Protection & Grievance Redressal Department – Grievance Redressal Cell. Sy No.115/1,4th floor, Financial District, Nanakramguda, Gachibowli, Hyderabad –500032

  • Level 6: Insurance Ombudsman

    If the Customer’s complaint still remains unresolved, the Customer can reach out to the Insurance Ombudsman.

    For registering complaints, visit: Council for Insurance Ombudsman (https://cioins.co.in/)

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PLEASE READ THIS DISCLAIMER CAREFULLY. IT APPLIES TO ALL PERSONS WHO VIEW THIS WEBSITE. THESE MATERIALS ARE NOT DIRECTED AT OR INTENDED TO BE ACCESSED BY PERSONS LOCATED OUTSIDE INDIA. THESE MATERIALS ARE BEING MADE AVAILABLE ON THIS WEBSITE TO COMPLY WITH SECURITIES AND EXCHANGE BOARD OF INDIA (ISSUE OF CAPITAL AND DISCLOSURE REQUIREMENTS) REGULATIONS, 2018, AS AMENDED.

IMPORTANT: You must read and agree with the terms and conditions of the following disclaimer before continuing.

The following disclaimer applies to the draft red herring prospectus (the "Draft Red Herring Prospectus") and the draft abridged prospectus (the "Draft Abridged Prospectus") of Arohan Financial Services Limited (the "Company"), each dated May 15, 2026, filed with the Securities and Exchange Board of India ("SEBI"), BSE Limited ("BSE") and National Stock Exchange of India Limited ("NSE", and together with BSE, the "Stock Exchanges") and hosted on this website in connection with the initial public offering of the equity shares ("Equity Shares") of the Company (the "Offer"). You are advised to read the following notice carefully before accessing the Draft Red Herring Prospectus and the Draft Abridged Prospectus. In accessing the Draft Red Herring Prospectus and the Draft Abridged Prospectus, you agree to be bound by the following terms and conditions, including any modifications to them from time to time.

Access to the Draft Red Herring Prospectus and the Draft Abridged Prospectus does not constitute a recommendation by the Company, the members of the Syndicate (as defined in the Draft Red Herring Prospectus) or any of their respective affiliates or any other person to subscribe to the Equity Shares offered in the Offer.

The Draft Red Herring Prospectus and the Draft Abridged Prospectus are directed at, and are intended for distribution to, and use by, residents of India only. Residents of countries other than India are not authorized to view or use the information in this portion of our website. The information in this portion of our website, including the Draft Red Herring Prospectus and the Draft Abridged Prospectus, is not for publication or distribution, directly or indirectly, in or into the United States. The contents of the Draft Red Herring Prospectus and the Draft Abridged Prospectus are for your information only, and you acknowledge that access to the Draft Red Herring Prospectus and the Draft Abridged Prospectus is intended for use by you only and you agree not to forward the Draft Red Herring Prospectus and the Draft Abridged Prospectus on to any other person, internal or external to your company, in whole or in part, or otherwise provide access via e-mail or otherwise to any person. No part of the contents of the Draft Red Herring Prospectus and the Draft Abridged Prospectus shall be copied or duplicated in any form by any means or redistributed.

The Draft Red Herring Prospectus and the Draft Abridged Prospectus have been hosted on this website as prescribed under Regulation 26(1) of the Securities and Exchange Board of India (Issue of Capital and Disclosure Requirements) Regulations, 2018, as amended. Our Company has taken all necessary steps to ensure that the contents of the Draft Red Herring Prospectus and the Draft Abridged Prospectus as appearing on this website are identical to the Draft Red Herring Prospectus and the Draft Abridged Prospectus filed with the SEBI. You are reminded that documents transmitted in electronic form may be altered or changed during the process of transmission and consequently, neither the Company nor any of its affiliates, directors, agents, officers, representatives, advisers, or employees accepts any liability or responsibility whatsoever in respect of alterations or changes which have taken place during the course of transmission of electronic data.

The Draft Red Herring Prospectus and the Draft Abridged Prospectus do not constitute an offer to sell or an invitation to subscribe to the securities offered in any jurisdiction to any person to whom it is unlawful to make an offer or invitation in such jurisdiction and are not intended for distribution to, or use by, any person or entity in any jurisdiction or country where (a) distribution or use of such information would be contrary to law or regulation; or (b) the Company or any of its affiliates would by virtue of such distribution become subject to new or additional registration, licensing or other regulatory requirements. The Equity Shares offered in the Offer have not been and will not be registered under the U.S. Securities Act of 1933, as amended ("U.S. Securities Act") or any state securities laws in the United States, and unless so registered may not be offered or sold within the United States, except pursuant to an exemption from, or in a transaction not subject to, the registration requirements of the U.S. Securities Act and applicable state securities laws. Accordingly, such Equity Shares are being offered and sold outside the United States in offshore transactions as defined in and in reliance on Regulation S under the U.S. Securities Act and the applicable laws of the jurisdiction where those offers and sales occur.

Any person into whose possession the Draft Red Herring Prospectus and the Draft Abridged Prospectus come is required to inform himself or herself about and to observe any such restrictions. Neither the Company nor any of its affiliates is soliciting any action based on the Draft Red Herring Prospectus and the Draft Abridged Prospectus, and it should not be construed as an offer to sell or the solicitation of an offer to buy any securities. Potential investors should not rely on the Draft Red Herring Prospectus and the Draft Abridged Prospectus for any investment decision.

Any decision on whether to invest in the Equity Shares described in the Draft Red Herring Prospectus and the Draft Abridged Prospectus may only be made after a red herring prospectus has been filed with the Registrar of Companies, Kolkata-II at Kolkata and the SEBI and must be made solely on the basis of such red herring prospectus, as there may be material changes in the red herring prospectus compared to the Draft Red Herring Prospectus and the Draft Abridged Prospectus. Invitations to subscribe to or purchase the Equity Shares in the Offer will be made only pursuant to the red herring prospectus if the recipient is in India or the preliminary offering memorandum for the Offer, which comprises the red herring prospectus and the preliminary international wrap for the Offer, if the recipient is outside India. No person outside India is eligible to Bid for Equity Shares in the Offer unless that person has received the preliminary offering memorandum for the Offer, which shall contain the selling restrictions for the Offer outside India.

Any potential investor should note that investment in Equity Shares involves a high degree of risk and for details relating to such risk, please see the section titled "Risk Factors" of the red herring prospectus, when available.

Neither the Company nor any of its affiliates, directors, agents, officers, representatives, advisers, or employees will be responsible for any loss or damage that could result from interception and interpretation by any third parties of any information being made available to you through this website. The Company and its affiliates cannot and do not guarantee the accuracy, timeliness or completeness of the information being made available to you in the Draft Red Herring Prospectus and the Draft Abridged Prospectus beyond the date of the Draft Red Herring Prospectus and the Draft Abridged Prospectus. The information contained in the Draft Red Herring Prospectus and the Draft Abridged Prospectus may not be updated since its original publication date and may not reflect the latest updates. The Company and its affiliates will not be responsible for any loss to any person or entity caused by any shortcoming, defect or inaccuracy which may have inadvertently or otherwise crept into the website. Neither the Company, any of its affiliates nor their directors, officers and employees will be liable or have any responsibility of any kind for any loss or damage that you incur in the event of any failure or disruption of this website, or resulting from the act or omission of any other party involved in making this website or the data contained therein available to you, or from any other cause relating to your access to, inability to access, or use of the website or these materials.

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The documentation contained in these pages is posted solely to comply with Indian legal and regulatory requirements. Making the information contained herein available in electronic format does not constitute an offer to sell, the solicitation of an offer to buy, or a recommendation to buy or sell securities of the Company in the United States or in any other jurisdiction, including without limitation, India.