Indira is the Grievance Redressal Officer at Arohan and heads the Customer Care department. She works under Central Operations and also looks after the Social Performance and Financial Literacy.
If a customer has any complaint regarding staff behaviour or any other issue, he/she may register his/her complaint to Arohan in the following manner.
Kindly contact your Customer Service Representative or Branch Head by walking into a Branch Office or contacting them at the phone numbers provided in the Center Attendance Register.
If you are not satisfied with the response received at the branch level or if you don't receive a response in 3 working days, please call our Customer Care Help Desk to register your complaints:
If you are not satisfied with the response received from our Customer Care Help Desk or do not receive any response from us within 7 working days, please write to:
Grievance Redressal Officer (Indira Ghosh)
Arohan Financial Services Limited
PTI Building, 4th Floor,
DP block, DP-9, Salt Lake City,
Kolkata - 700091
Phone Number: 033 4042 7726 / +91 99030 19085
E-mail ID: indira.ghosh@arohan.in
You can lodge a complaint or raise a concern, without mentioning your name and personal details (Anonymous). We assure you that due investigation will be made and appropriate action will be taken to resolve the concern.
If you are not satisfied with the response received from our Grievance Redressal Officer or do not receive any response within 15 days, please contact:
MFIN Toll-Free Helpline Number:
1800 102 1080
If you are not satisfied with the response received from any of the above or do not receive a response from MFIN within 15 days, please contact:
RBI Helpline Number: 14448
Reserve Bank of India
4th Floor, Sector 17,
Chandigarh – 160017
Click on this link to file a complaint with the RBI: https://cms.rbi.org.in/