Customer Grievance Redressal

Customer Grievance Redressal Procedure

Arohan's Customer Grievance Redressal mechanisms ensures compliance with MFIN and RBI guidelines for the same. If a customer has any complaint regarding product/service/behaviour or any other issue, he/she may register his/her complaint to Arohan in the following manner.

Grievance Redressal Officer

Indira Ghosh

Indira is the Grievance Redressal Officer at Arohan and heads the Customer Care department. She works under Central Operations and also looks after the Social Performance and Financial Literacy.

Our Procedure

Customer Service Representative/Branch Head

Kindly contact your Customer Service Representative or Branch Head by walking into a Branch Office or by contacting them in the phone numbers provided in the Centre Attendance Register.

If you are not satisfied with the response received from our Customer Care Help Desk or do not receive a response from us within 7 working days, please write to:

Grievance Redressal Officer (Indira Ghosh)
Arohan Financial Services Limited
PTI Building, 4th Floor,
DP Block, DP-9, Salt Lake City
Calcutta, 700091

Phone: 033-4042-7726 / 9903019085
E-mail: indira.ghosh@arohan.in

Monday to Friday - 10 am to 6 pm

You can call us to complain without mentioning your name and personal details (Anonymous). We will investigate and take appropriate action.

Customer Care Help Desk

If you are not satisfied with the response received at the branch level or if you don't receive a response in 3 working days, please call our Customer Care Help Desk to register your complaints:

Toll Free Helpline No: 1800 103 2375

Timings: 10:00 am - 6 pm (Monday to Friday)

  • MFIN Toll Free Number

    If you are not satisfied with the response received from Grievance Redressal Officer or do not receive any response within 15 days,
    please contact: MFIN toll free help line:
    1800 102 1080

  • Reserve Bank of India

    If you are not satisfied with the response received from any of the above or do not receive a response from MFIN in 15 days, please contact:


  • General Manager (GM), Department of Non –Banking Supervision, Reserve Bank of India 5th Floor, 15 N.S. Road, Kolkata 700001

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