In case of any grievances arising due to the behaviour of our employees and/or any other issues, customers may complain using the following channels.
Please contact Customer Service Representative/Branch Head at the branch or you can call them in the mobile numbers provided in the Centre Attendance Register/Loan Card. A complaint register is placed at the branch where customers can register their grievances.
If you are not satisfied with the response received at the branch level or if you don't receive any response from the branch in 3 working days, please call our Customer Care Help Desk to register your complaints:
If you are not satisfied with the response received from our Customer Care Help Desk or if you don't receive any response from us as per Turn Around Time (TAT), please call or write to Grievance Redressal Officer:
Mr. Bikash Kumar Gupta
Grievance Redressal Officer
Phone: 033-40427726
Mobile: +91-9903019085
Email: gro@arohan.in
Timings: 10 am – 6 pm, Monday to Friday
Arohan Financial Services Limited
PTI Building, 4th Floor,
DP block, DP-9, Sector-V, Salt Lake,
Kolkata - 700091
We will respond within 10 working days of the Grievance Redressal Officer receiving the complaint.
You can lodge a complaint or raise a concern, without mentioning your name and personal details (Anonymous). We assure you that due investigation will be made and appropriate action will be taken to resolve the concerned complaint/issue.
If you are not satisfied with the response received from our Grievance Redressal Officer or if you don't receive any response from Grievance Redressal Officer within 10 working days, please call or write to Principal Nodal Officer:
Mr. Arijit Roy
Principal Nodal Officer
Phone: 033-40156040
Email: arijit.roy@arohan.in with a copy to: compliance@arohan.in
Timings: 10 am – 6 pm, Monday to Friday
Arohan Financial Services Limited
PTI Building, 4th Floor,
DP block, DP-9, Sector-V, Salt Lake,
Kolkata - 700091
We will respond within 5 working days of the Principal Nodal Officer receiving the complaint.
If you are not satisfied with the response received from our Principal Nodal Officer or don't receive any response within 5 working days, please contact:
MFIN Toll-Free Number:
1800 102 1080
If the complaint/dispute is not redressed within 30 days, the customer may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI at the following address:
Reserve Bank of India
Department of Non-Banking Supervision
4th Floor, Sector 17,
Chandigarh – 160017
RBI Contact Centre – 14448
Click on this link to file a complaint with the RBI: https://cms.rbi.org.in/
Or Complaints can also be filed through the dedicated e-mail: crpc@rbi.org.in
Phone No–033-2230 7850/ 8331