In case of any grievances arising due to the behaviour of our employees and/or any other issues, customers may complain using the following channels:
Please contact Customer Service Representative/Branch Head/Relationship Manager at the branch or you can call them in the mobile numbers provided in the Center Attendance Register/Loan Card. Also, the complaint register is placed at the branch for customers to register their grievances.
If you are not satisfied with the response received at the branch level or if you don't receive any response from the branch in 3 working days, please call our Customer Care Help Desk to register your complaints:
If you are not satisfied with the response received from our Customer Care Help Desk or if you don't receive any response from us as per Turn Around Time (TAT), please call or write to Grievance Redressal Officer:
Mr. Bikash Kumar Gupta
Grievance Redressal Officer
Phone: 033-4042 7726
Mobile: +91-9903019085
Email: gro@arohan.in
Timings: 10 am – 6 pm, Monday to Friday
Arohan Financial Services Limited
PTI Building, 4th Floor,
DP block, DP-9, Sector-V, Salt Lake,
Kolkata-700091
We will respond within 10 working days of the Grievance Redressal Officer receiving the complaint.
You can lodge a complaint or raise a concern, without mentioning your name and personal details (Anonymous). We assure you that due investigation will be made and appropriate action will be taken to resolve the concern.
If you are not satisfied with the response received from our Grievance Redressal Officer or if you don't receive any response from Grievance Redressal Officer within 10 working days, please call or write to our Principal Nodal Officer:
Mr. Anup Kumar Gupta
Principal Nodal Officer
Phone: 033-40156040
Email: anup.gupta@arohan.in
Timings: 10 am – 6 pm, Monday to Friday
Arohan Financial Services Limited
PTI Building, 4th Floor,
DP block, DP-9, Sector-V, Salt Lake,
Kolkata - 700091
We will respond within 5 working days of the Principal Nodal Officer receiving the complaint.
If you are not satisfied with the response received from any of the above or do not receive a response within 30 days, you may write to the RBI Ombudsman through any of the touch points mentioned below:
• Online Compliant Management System at https://cms.rbi.org.in
• Post to Centralized Receipt & Processing Centre (CRPC), Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
• Call CRPC toll-free helpline 14448 to know how to file a complaint and the status of a filed compliant.
Alternatively, you may appeal to the Officer-in-charge, Department of Supervision, Reserve Bank of India, 5th floor 15, Netaji Subhas Road, Kolkata – 700001, Tel.: 033-22312892.
MFIN Toll Free Number
You may also lodge complain to MFIN toll free helpline number 1800 102 1080.