77 | Annual Report | 2024-2025 level, ensuring deep and consistent engagement with frontline teams. The Pragati sessions are held fortnightly, and are led by process owners, facilitated by the Training & Development team, and executed in close collaboration with line managers to ensure both practical relevance and alignment with business goals. Each session is carefully curated to address current business challenges, evolving market dynamics, and key organisational priorities, enabling employees to immediately apply their learning on the ground. Designed to foster a culture of shared growth, Pragati extends beyond field staff to include enabling functions as well, promoting inclusive participation and continuous improvement across the organisation. By embedding learning into our operating rhythm, Pragati enhances capabilities, productivity, and business performance - especially in customer-facing roles where impact is immediate and measurable. 2. Hi-Pot Programme: At Arohan, we are committed to cultivating a learning culture where every employee can unlock their full potential. Central to this is our investment in high-performing, highpotential individuals who demonstrate the capability and ambition to grow into future leaders. The High Potential (Hi-Pot) Development Programme is a curated journey designed for employees from Assistant Manager to Senior Vice President levels who have consistently delivered strong performance and completed at least one cycle of our Performance Management System (PMS). Key elements of the programme include: • Customised Learning Pathways: Tailored development tracks based on individual roles, performance, and aspirations. • Experiential Learning: Participants gain exposure through cross-functional projects, super-skip-level assignments, and opportunities to work across group entities—broadening their perspective and strengthening leadership capabilities. • Strategic Partnerships: In collaboration with one of India’s leading learning organisations, this programme blends world-class insights with practical, business-aligned learning. By empowering high-potential employees with opportunities for accelerated growth, we ensure they are prepared to lead change, drive impact, and champion Arohan’s mission across functions and geographies. Induction Programmes: Building a Strong Foundation from Day One At Arohan, we recognise that a meaningful onboarding experience is crucial to setting employees up for long-term success. Our comprehensive induction programmes are thoughtfully designed for both field and nonfield functions and are delivered in multiple regional languages to ensure inclusivity and clarity across diverse geographies. These programmes focus on strengthening both functional and behavioral competencies, helping new employees seamlessly integrate into Arohan’s culture and operational framework. In FY 2024–25, ~800 induction sessions were conducted, reflecting the scale and consistency of our efforts. With an effectiveness score of ~90%, our induction initiatives continue to play a vital role in building a capable, connected and committed workforce—setting every individual on a path to thrive at Arohan. Knowledge Management: Enabling a Culture of Shared Learning Arohan has adopted a robust and strategic approach to knowledge management, designed to effectively capture, organise, and disseminate critical knowledge across the organisation. This initiative supports a culture of continuous learning and operational excellence by ensuring that valuable insights, best practices, and institutional knowledge are readily accessible to all employees. As part of this effort, Arohan has launched a range of targeted programmes and platforms that facilitate knowledge sharing, encourage collaboration, and empower teams to learn from each other’s experiences. • Saksham – Monthly Online Knowledge Assessment: As part of its knowledge management initiatives, Arohan has introduced Saksham, an online monthly certification programme designed to reinforce and upgrade the knowledge of employees in critical roles across both field and enabling functions. This initiative focuses on deepening understanding of
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