69 | Annual Report | 2024-2025 and operational excellence across the organisation. As part of this initiative, a wide ran fairness, and operational excellence across the organisation. As part of this initiative a wide range of policies— including Recruitment & Selection, Onboarding, Confirmation, Exit Protocols, Staff Loans & Salary Advances, POSH (Prevention of Sexual Harassment), and the Arohan Code of Conduct— were thoroughly reviewed and updated. Each policy was supported by detailed process manuals to ensure seamless implementation and adherence. This comprehensive revamp has reinforced a culture of equity, transparency, and accountability at every level of the organisation. It has also provided Arohan with a cohesive and standardised HR framework, resulting in improved efficiency, better employee experience, and stronger alignment with organisational values and goals. By embedding these best practices into our daily operations, Arohan continues to build a resilient, compliant, and employee-centric workplace— ensuring that our people feel supported, respected, and empowered every step of the way. Automation of Employee Processes: Driving Efficiency and Effectiveness In FY 2025, Arohan made significant strides in transforming its HR operations through technology-driven automation, aligning with its vision of creating a seamless, efficient, and employee-centric workplace. From recruitment to retirement—and beyond—automation has become integral to delivering faster, smarter, and more transparent HR services. • Swagatam: Digitizing the Recruitment-toOnboarding Journey: Arohan introduced Swagatam, its proprietary digital platform, to revolutionise the end-to-end recruitment and onboarding process for field employees. This advanced tool streamlines mass hiring with precision, offering end-to-end process automation—right from job posting across multiple channels to applicant screening, documentation and profile creation. Integrated psychometric assessments measure key attributes like motivation, adaptability, and integrity, ensuring high-quality talent acquisition. Swagatam not only enhances efficiency but also significantly improves the candidate experience. • Staff Loan: The meraArohan employee app now offers a fully automated Staff Loan application and disbursement process. Employees can apply digitally and track their application status, repayment schedule, and eligibility in real time. The turnaround time for loan processing has been dramatically reduced—from 12 working days to just 4 days—while enhancing transparency and user satisfaction. • Adrenalin Max 2.0: A Next-Gen HRMS Experience: The implementation of Adrenalin Max 2.0 marks a leap forward in HR automation at Arohan. With features such as: • Real-time Attendance Tracking • Interactive Dashboards and Analytics • Learning Management System (LMS) with easy QR-code based training registration • This intuitive, mobile-friendly platform empowers employees with quick access to documents, tools, and information - enhancing engagement and operational agility. • End-to-End Automation of Employee Movement: Arohan has fully automated the employee transfer and role movement process, including real-time notifications to relevant stakeholders. This ensures smooth transitions and timely communication, supporting both employees and HR teams. • Employee Dashboard via meraArohan: A single sign-on employee dashboard now provides seamless access to all employment lifecycle information, including attendance, leave, performance reviews, promotions, and more. This feature promotes self-service and reduces administrative overhead. • Employee Communication Module: An integrated module within both Adrenalin Max 2.0 and meraArohan ensures employees stay updated on company policies, benefits, and welfare initiatives. Regional language support and assessment tools help gauge employee awareness, especially among field teams. Additionally, all HR policies and forms are accessible digitally. • Samadhaan - Automated Grievance Redressal: Samadhaan, Arohan’s grievance redressal platform, offers a fully automated system where employees can log concerns related to salary, leave, documents, and more. Each case is tracked through a ticket-based system, ensuring resolution within the defined turnaround time (TAT) and reinforcing accountability and responsiveness. Ex-Employee Helpdesk
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