| 68 Annual Report | 2024-2025 PEOPLE FOCUS In FY 2025, Arohan’s human resources strategy remained firmly centered on people, aligning workforce optimisation with our geographic expansion and the mainstreaming of our Micro Enterprise Lending and ArohanPrivilege business verticals. This year, we grew our staff strength by 9.8%, reaching a significant milestone of 10,252 employees. This growth not only reflects our expanding operations but also underscores the increasing maturity of our organisation. Our commitment to nurturing talent from within was a key driver of this progress. A total of 967 employees were promoted or transferred across departments, enabling them to broaden their expertise and take on new challenges. This strong focus on internal career development reinforces our belief that empowering people is essential to building a resilient and future-ready organisation. At Arohan, our people are our greatest strength. We continue to invest deeply in capacity building, career advancement, and competitive rewards and benefits. Our robust Employee Value Proposition is designed to create a workplace where trust, pride, and personal fulfillment thrive. By cultivating a culture rooted in collaboration, innovation, and growth, we are proud to be home to a vibrant and purpose-driven workforce. As we now serve nearly 2.1 mn customers across India, our people remain at the core of delivering financial solutions that truly impact lives. Looking ahead, Arohan remains committed to attracting, developing, and retaining top talent— laying the foundation for a strong, sustainable, and people-first future. Great Place To Work® Certified™: A Culture of Trust, Inclusion, and Innovation Arohan is proud to have once again earned Great Place To Work® Certification™, achieving an exceptional Trust Index© score of 92 in the Great Place to Work® Institute’s Employee Survey. Ranked 35th among India’s Top 100 Best Workplaces, this marks the fourth time we’ve been recognised for cultivating a HighTrust, High-Performance Culture - a reflection of our unwavering commitment to building a workplace where every individual feels valued, empowered, and inspired to thrive. In FY 2025, we further deepened our focus on inclusivity and innovation: • India’s Best Workplaces™ in BFSI 2024: Top 25 Arohan has been named among the best in the Banking, Financial Services, and Insurance sector, a testament to our people-centric practices and ethical business approach. • India’s Best Workplaces™ for Women 2024: Top 50 (Large) This recognition reflects our unwavering dedication to creating a diverse, equitable, and empowering environment where women feel supported, heard, and enabled to succeed at every level. • India’s Best Workplaces™ for Millennials 2024: Top 50 (Large) With a focus on meaningful engagement, growth opportunities, and a strong sense of purpose, Arohan continues to attract and retain the next generation of leaders who are shaping the future of our organisation. • India’s Best Workplaces™ Building a Culture of Innovation by All™ 2025 At Arohan, innovation is everyone’s responsibility. This honor highlights our efforts to foster a culture where curiosity, collaboration, and creativity are not only encouraged - but expected. These accolades are more than just milestones - they are a testament to our people-first philosophy. Guided by our Core Values (ETHICS), we remain steadfast in prioritising employee well-being, satisfaction, and growth. We understand that exceptional workplaces are built by exceptional people, and we take pride in nurturing an environment where everyone can bring their best self to work. As we celebrate these recognitions, we do so as a united team, grateful for the passion, resilience, and dedication of every Arohanite. Together, we continue to shape a workplace defined by trust, pride, and a shared commitment to purpose. HR Policy and Processes: Strengthening the Foundation for a People-First Organisation In FY 2025, Arohan undertook a transformative initiative to enhance its human resources infrastructure by overhauling and standardising key policies and processes. These efforts were aligned with industryleading practices and stringent information security standards, aimed at ensuring consistency, fairness, Management Discussion & Analysis
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