| 54 Annual Report | 2024-2025 Management Discussion & Analysis of deep expertise and multidisciplinary skill sets, ensuring high-quality, insightful assessments across all operational areas. The team includes: • 2 Chartered Accountants (CA) • 2 Certified Information System Auditors (CISA) • 1 Certified Internal Auditor (CIA) • 10+ MBAs working across both headquarters and field operations • 2 Lead Auditors certified in ISO 9001:2015 and ISO 27001 This robust mix of qualifications enables the team to address complex audit challenges with both technical precision and strategic perspective. Beyond technical excellence, Arohan champions diversity and inclusion within the each critical functions. Currently, seven women professionals contribute to the Internal Audit team, with ongoing efforts to further enhance women representation. This commitment reflects a broader vision of fostering gender equity in a field where women leaders remain underrepresented, and reinforces Arohan’s dedication to building a balanced and forward- thinking audit environment. Quality Certification Arohan’s unwavering commitment to quality and operational excellence is reflected in its achievement of multiple ISO 9001:2015 certifications. In FY 2020, the Internal Audit function received ISO 9001:2015 certification from the British Standards Institution (BSI), recognizing its strong adherence to internationally accepted quality management standards in audit practices. This certification was reaffirmed in February 2023, following a comprehensive surveillance audit, extending its validity for another three years and reinforcing Arohan’s dedication to continuous improvement in audit quality. Building on this foundation, in FY 2025, Arohan achieved another significant milestone by securing the Certificate of Registration for Quality Management System: ISO 9001:2015— this time for the entire organisation. This recognition confirms that Arohan has implemented a robust, process-driven working system aligned with globally recognised Quality Management System (QMS) standards. It reflects the Company’s steadfast focus on delivering consistent, highquality services, maintaining clearly defined processes, and striving to enhance customer satisfaction while driving overall business performance. Infrastructure and Technological Integration In the microfinance sector, effective internal auditing requires a strategic balance of on- ground operational insight and audit expertise. Arohan has built a strong Internal Audit infrastructure, supported by a dedicated team of approximately 200 skilled auditors deployed across its operational regions. These professionals are selected through a rigorous screening process and continuously upskilled through targeted training and development programs, ensuring they remain adept in evaluating diverse and dynamic business environments. In FY 2025, Arohan’s Internal Audit function achieved significant operational scale, successfully auditing over 1,000 branches on a quarterly basis. This extensive coverage included all key business verticals—Microfinance, Micro Enterprise Loans, Arohan Privilege Digital Lending, and Business Correspondence (BC). Notably, audit coverage for Microfinance and BC branches maintained 100% compliance throughout the year, underscoring Arohan’s commitment to risk mitigation and service integrity. To drive efficiency and ensure accountability, the department leverages a real-time, web- based Audit Management System (AMS), developed in collaboration with the in-house IT team. The AMS facilitates systematic documentation, real-time monitoring, and prompt resolution of audit findings. In 2023, Arohan strengthened its governance framework with the rollout of a comprehensive Fraud Management System (FMS), designed to enhance fraud tracking, documentation, and control across all stakeholder touchpoints. Together, these systems support a culture of transparency, accountability, and continuous improvement— ultimately safeguarding customer interests and reinforcing operational resilience. Data Analytics Integration The Data Analytics team within the Internal Audit function enhances audit effectiveness by providing exception reports, MIS, and analytical inputs for field audit verification and management insights. These insights empower management with valuable leads to strengthen internal controls.
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