| 42 Annual Report | 2024-2025 platform becomes a conduit for introducing both new and existing products—boosting financial literacy, product awareness, and customer trust. Over time, Arohan has cultivated meaningful relationships with its customers and their families, extending the impact of financial inclusion to address their evolving needs, including access to economic safety and aspirational utility products. This holistic approach reflects Arohan’s commitment to community empowerment and building enduring value that goes beyond traditional financial services. Financial Products Arohan’s approach to financial products reflects a blend of operational efficiency and a deep commitment to customer well-being. The insurance onboarding process is fully digital and paperless, ensuring a seamless experience. Upon enrollment, each customer receives a Certificate of Insurance (CoI) directly from the insurer via SMS, featuring a compressed URL for easy and instant access. In times of need, Arohan stands firmly beside its customers’ families. While the insurance partner manages the claim settlement, Arohan plays a proactive role in facilitating the process—ensuring swift and accurate information transfer to minimize delays and enhance the overall experience. The use of advanced IT systems in raising insurance claims significantly reduces turnaround time (TAT) and mitigates the risk of data loss. These streamlined processes, coupled with Arohan’s hands-on support, underscore its commitment to protecting the financial security of its customers—even during life’s most difficult moments. Arohan is a registered Corporate Agent (Composite) with the Insurance Regulatory and Development Authority of India (IRDAI), reaffirming its dedication to offering reliable insurance solutions and a robust support system as part of its broader financial inclusion mission. Arohan’s suite of financial Cross Sell products include: • Financial Safety Net Products - Arohan’s Financial Safety Net Products are designed to bring households into the broader fold of financial inclusion by offering essential protection against life’s uncertainties. These products serve as a critical layer of security for customers and their families, helping them build resilience in the face of unforeseen challenges. Currently, this category includes a range of life and health insurance offerings, developed in partnership with trusted insurance providers. These policies are issued and underwritten by the respective insurers with whom Arohan has established formal tie-ups, ensuring credibility, compliance, and customer trust. By facilitating access to these insurance solutions, Arohan empowers its customers by safeguarding their own financial well-being and future—forming a key pillar of its inclusive, customer-centric approach. □ Group Term Life Insurance: With insurance coverage equal to the loan amount of the customer, in the unfortunate event of the death of the policyholder, the insurance allows the nominee to obtain a sum insured under the policy minus the amount outstanding under the loan agreement at the time of death of insured. This ensures that the nominee is not burdened with the fulfilment of the outstanding loan amount. To safeguard the customer’s family in such an unfortunate event, it is a useful product for Arohan’s borrowers and their co-borrowers, if they choose to get enrolled to this insurance. □ Health Insurance: Under Health Insurance options, Arohan’s borrowers and co-borrowers are offered Hospicash and Mediclaim Insurance. Hospicash Policy: Customers opting for Hospicash policy are entitled to receive a daily wage benefit, in the form of compensation against wage loss for each completed period of 24 hours of hospitalisation at any registered hospital due to sickness. The daily benefit for ICU hospitalisation is double that for the non-ICU hospitalisation. Additionally, there is a convalescence benefit for a continuous stay of 10 days or more and a tele-medicine coverage for upto 6 Management Discussion & Analysis
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