4 | Annual Report | 2024-2025 At Arohan, sustainable value creation is not just about financial success; it reflects a deep, holistic commitment to all stakeholders and the environment. At the core of this commitment are our four pillars: customers, employees, shareholders, and the environment. Our commitment to excellence has been reaffirmed through multiple accolades. We have been awarded the highest-rated MFI 1 grade by CARE Edge Analytics & Advisory (CareEdge Advisory), based on the March 2025 grading. This prestigious recognition, based on the TOSS framework of Transparency, Operational Setup, Scale of Operations, and Sustainability, demonstrates our commitment to operational excellence. Additionally, in 2024, Arohan received the coveted GOLD Standard in Client Protection Principles under the Cerise+SPTF Methodology, an honour signifying that we meet the highest standards in client protection, with an outstanding 99.1% indicator compliance in our inaugural attempt. Maximising Value for Every Stakeholder Customers Employees Arohan is dedicated to recognising, anticipating, and addressing the evolving needs of its customers, constantly striving to offer innovative solutions and best-in-class service. By building enduring relationships founded on trust and integrity, we aim to enhance customer satisfaction and loyalty, which drives mutual growth and long-term prosperity. At Arohan, our employees are our greatest asset. Our people practices are designed to nurture a culture of inclusivity, respect, and professional growth, enabling every individual to reach their full potential. Through investments in training, career development, and a supportive work environment, we empower our employees to contribute to collective success and fulfilment. Our employee-centric approach has earned Arohan recognition as one of India’s top employers. In FY 2025, we were ranked 35th among India’s Top 100 Best Companies to Work For 2024 by the Great Place to Work® Institute and named the Best Workplace in the Microfinance Industry for 2024. Additionally, we ranked among the Top 25 Best Workplaces in BFSI and received accolades for being among India’s Best Workplaces for Women and Millennials.
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