| 8 Annual Report | 2024-2025 Managing Director’s Address model “Nirnay”, digital lending with a privilege experience “Arohan Privilege” and “Sahbhaagi” - the loyalty programme to name a few. Last year we did a pilot on “Sarathi”, the first Balance Transfer product in the microfinance space. The learnings are now being incorporated into the final launch to gain market share across the geographies in which we operate. The various departments in the Company lead by Business played a key role last year – our control & quality functions: Risk, Credit & Internal Audit kept vigil alerting the management while Information Technology worked to ensure continuous development & also launched e-KYC with Aadhaar as a key initiative. Accounts & Treasury did well to manage liquidity while reducing landed cost of debt and worked with a statutory auditor change. HR, Administration & Training focused on improving the employee retention and bring in higher efficiencies. Our foresight in building management bandwidth kept us in good stead – as we reassigned Shailesh Kumar as Chief Business Officer, Amit Sugandhi as Head of Information Technology and welcomed Deblina Bhattacharjee as our new Head of Human Resources, Administration & Training. We also streamlined the Micro Enterprise Loan & the Arohan Privilege verticals with the regular field structure to leverage on the entire field force. Last year we were ranked 35th all India across all sectors in the Great Places to Work listings apart from Best place for Women and Millennials; we also won the coveted SKOCH Award for our “High Potential and Leadership Development” programme; SKOCH Order-of-Merit for our scoring model Nirnay and also got recognised by CRIF HighMark for Data Excellence. Our key priorities for the FY 2026 would be to optimise our operating expense ratio by a judicious mix of growth and right sizing; work on improving productivity and efficiency and look at secondary exits for our long-standing investors. I wish to thank the Government of India for its focus on Financial Inclusion, the state governments for their understanding, our regulator RBI for its progressive policies, our esteemed board for its guidance, our promoter group for their belief in the business, our employees for their hard work on the ground, our lenders for their continuous support, our investors for their strong confidence in us, the sector SRO MFIN for its untiring efforts and last but certainly not the least, the millions of end borrowers who have given us the privilege to serve them. I have no doubt that Microfinance can and will play a key role at the BoP – in our journey to Viksit Bharat by 2047. Jai Hind, Manoj Kumar Narayan Nambiar Managing Director
RkJQdWJsaXNoZXIy NTE5NzY=